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How do I pay my bill?

You can call our office to make a payment over the phone or come in to the offices that are open to make an in-person payment.

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How do I find out what I owe?

We do not have updated billing reports in office. If you need to know the exact amount that you owe, please call our billing department to get that full current amount. (Call our office to get the billing #)

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How do you keep my personal and payment information safe?

It’s our top priority to protect the security of your personal and financial information. We do not save any payment methods when payments are made. We do no have any auto pay options.

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What exactly will I owe at the time of my visit?

Patients are typically responsible for their copayment (a fixed fee) at check-in. Any remaining balance, such as your deductible or coinsurance, will be billed after your insurance processes the claim.

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​Why do I have to pay a copay?

A copay is a fixed, predetermined amount you pay for a specific healthcare service at the time of your visit. It is your required portion of the "cost-sharing" agreement between you and your insurance provider. This must be collected at the time of service before you are seen by the doctor.

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​Why do I have a bill if I have insurance?

Receiving a bill even when you have insurance is common and usually occurs because your insurance plan is a cost-sharing agreement. Your insurance covers a portion of the costs, and you are responsible for the rest based on your specific plan's rules.

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Will you bill my insurance directly?

Most offices bill all insurance carriers, but you may be responsible for non-covered charges if the provider is out-of-network.

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What if my insurance denies the claim?

Offices typically review denials for validity; if it's an error, they may resubmit it, but the patient remains financially responsible if the insurance continues to refuse payment.

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Are there additional costs beyond the office visit?

Yes, you may receive separate bills for services like lab work, imaging, or specialist consultations (e.g., from a radiologist or pathologist) if those samples were sent to an outside facility.

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What payment methods do you accept?

We accept credit/debit cards, checks, cash, and sometimes HSA/FSA cards. We do not acccept checks from new patients only established patients.

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How do I update my insurance information?

You should bring your current insurance card to every visit to ensure accurate billing. If your coverage changes, notify the front desk immediately to avoid claim denials.

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What is the difference between CPT and ICD-10 codes?

CPT codes identify the specific procedure or service provided, while ICD-10 codes specify the diagnosis or reason for the visit. Both are required on insurance claims to explain what was done and why.

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